We stand behind every photo we create. If your photo doesn't pass the official NZ Government photo checker, we'll make it right—guaranteed.
If your photo is rejected by the official NZ Government photo checker at onlinephotochecker.passports.govt.nz, we'll provide a completely free retake with personalized guidance to ensure compliance.
Prefer a refund? No problem. If your photo doesn't pass the government checker after our retake attempt, we'll issue a complete refund with no questions asked.
Simple process if you need to use our guarantee
Reach out with your order ID and a screenshot of the rejection if applicable
Choose a free retake or full refund—we'll process your request quickly
Our confidence comes from deep expertise in NZ passport photo requirements
We follow the exact specifications from passports.govt.nz
We monitor policy changes and update our system immediately
Every photo is verified against all technical requirements
Risk-free passport photo creation with our 100% compliance guarantee.